If you are having trouble working out your cabling or need advice on what light would be better for certain areas of your garden, we are here to help
As per the Consumer Protection (Distance Selling) Regulations 2000, the Garden Light Shop offer all their customers a cooling off period. Unlike other online stores though, instead of the statutory 7 working days, we are so sure you will love the Techmar system we offer a full 30 days!
If you wish to return goods to us during this time or for any other reason, please ring us on 02083260140 or contact us by email firstname.lastname@example.org. Please note all goods need to be unused and in perfect condition, unless reason for return is to replace a faulty item. Please note that we do not Accept back for credit any component product out of our range of "Bundles" This is due to them already being discounted.
It will be your responsibility to return the goods to us at your own cost and risk. Official Returns Authorisation must be issued by us before you send goods back. Please make sure a copy of your original purchase invoice is included with the return.
Once your goods have been returned and inspected you will be sent a full refund (please note we do not refund postage or carriage costs) within 5 working days. If you are returning goods that need replacement due to the items being faulty, we will try to get a replacement in the post the same day (depending on stock).
Delivery will normally be no more than 5 working days from receipt of order and payment. Most orders however are sent out the same day if the order is received up to our 2pm cut-off time, stock depending. Orders received after this time will be handled the day after. All orders are delivered by our chosen delivery partner, Interlink Express and all deliveries must be signed for. An e-mail or text message will be sent to you the day before and on the morning of delivery providing you with an hour time slot for your delivery. If this is not suitable you can re-arrange the delivery date by following the links on the email or text message. Unfortunately the time of delivery cannot be changed, only the day.
Postage charges are for standard First Class mail, and not guaranteed. Delivery is stated at 2-3 days.
All orders over £75 inc VAT destined for the UK Mainland are carriage paid. Certain other areas in the UK carry a premium carriage charge i.e Scottish Highlands and Isles, Northern Ireland, Isle of Wight and Isle of Man. If in doubt please e-mail us for a delivery quote.
International deliveries can be arranged upon request. Please email us a list of your requirements and we will provide you with a written quotation including carriage costs.
We make every effort to make sure all orders are packaged up well for shipping via the DPD Home delivery network. It is regrettable that occasionally things may get damaged in transit despite our best efforts in packaging. When you receive your order please carefully check all items for damage/breakages with accuracy and notify us within 5 days of receiving the delivery, even if you have ordered ahead of time and do not plan to install them soon. Regrettably any claims after this time may not be processed.
We always aim to offer our valued customers the best possible price. However, if you find the same product(s) cheaper elsewhere we will aim to price match them for you. In order for us to do this please supply us details of the pricing and where it is on offer. Unfortunately we cannot price match auction websites and Amazon Marketplace.
Techmar Garden Lights & Led Bulbs
All Techmar products carry a three year warranty.
In the first instance, please contact us via telephone or email to discuss the fault. Please note we will always endeavour to replace faulty components and not complete fittings. Should a fault occur within this period please call the sales team and they will issue a returns authorisation which will be required to return any goods. Please do not send goods back without authorisation as it could result in the problem not being resolved. Upon return, the goods will be inspected and tested and either the complete unit or the faulty/damaged component will be replaced. If a fault occurs within the first year, we will pay for the item to be returned, if instructed by us. In years 2 and 3 the item will need to be returned to us at your expense. This warranty applies to all products that are installed in line with the manufacturers recommendations. Your warranty could be void if a product develops a fault and you are not using a complete Techmar system.
All halogen bulbs carry a one year return to base warranty.
Firstly hope you are all well and keeping safe.
The official Government line is that Online Retailers are being encouraged to stay open and trade. We are doing just this and will continue to do so until we are advised otherwise. i have checked with our couriers, DPD and DHL and it is business as usual, albeit that the deliveries may take a little longer to arrive due to staff shortages in certain areas. Both these couriers offer full tracking on the deliveries so you will be able to see it's progress every step. Royal Mail is still functioning and this is our preferred method for smaller parcels. Please keep a safe 2mtr distance between you and the courier upon delivery. They will not ask you to sign for the parcels, but sign on your behalf. All the deliveries are GPS tracked, so the signature is not of vital importance and certainly not worth the risk. They have implemented procedures to keep their drivers safe at all times.
I can also assure you that we as a business, are taking all the steps possible to make sure staff are safe through these challenging times, and to this end the Showroom will continue to be closed. Collections remain possible, but only if paid for and ordered in advance.
We are available online or over the telephone to help, but please bear with us as we will be running a smaller team each day.
As you are all aware the Coronavirus is a real concern for us all. We take the health and safety of all our customers and staff very seriously. Current WHO guidelines suggest restricting any unnecessary social interaction, so to this end we have decided to close our Camberley Showroom until further notice.
Customers will still be able to collect orders by prior arrangement. Please call us to arrange this. All orders will need to paid before collection. This can be done online or over the telephone..
We will continue to trade and dispatch orders as normal. Please be aware though that during these difficult times dispatch may take longer as we expect that courier collections may become sporadic due to staff shortages.
We appreciate your understanding in these tough times, stay safe and keep well.
Contact 19 Limited – online Stores.