Delivery and Returns

Never Miss A Delivery Again

Our chosen courier DPD has lots of options to allow you to get your parcel when and where you want it. See their website for more information http://www.dpd.co.uk.

Camberley Showroom Closed Until Further Notice

As you are all aware the Coronavirus is a real concern for us all. We take the health and safety of all our customers and staff very seriously. Current WHO guidelines suggest restricting any unnecessary social interaction, so to this end we have decided to close our Camberley Showroom until further notice.

Customers will still be able to collect orders by prior arrangement. Please call us to arrange this. All orders will need to paid before collection. This can be done online or over the telephone..

We will continue to trade and dispatch orders as normal. Please be aware though that during these difficult times dispatch may take longer as we expect that courier collections may become sporadic due to staff shortages.

We appreciate your understanding in these tough times, stay safe and keep well.

Nigel Weir

Contact 19 Limited – online Stores.

01276 903430

Delivery

All Items being shipped to the UK mainland are free for orders over £75

Our team are committed to trying to offer you the fastest delivery possible. All of our stock UK based in our warehouse in Camberley, Surrey. In fact over 98% of our orders received Mon - Thurs before 2pm are delivered next day (mainland UK excluding Scottish Highlands).

We can also have your parcel delivered on a Saturday or Sunday.

Our stock works on a rolling stock system. Once our stock levels reach a minimum level it is re-ordered which 98% of the time guarantees that we will have stock of every item. Unfortunately though, even though our minimum stock level is very high, if the Techmar team in Holland have an issue we can run out of certain items. If there is a problem with any of your order, our team will contact you very shortly after your order has been received.

Delivery Options

Free Delivery

Royal Mail

Small items such as bulbs and connectors are sent via Royal Mail. This not only helps keep the price down but also allows the items to be posted through your door as there is no signature required. Please note, selecting the Royal Mail option is done at the customers own risk, we can not be held liable for any issues with delivery. 

DPD Courier Delivery

DPD is available in three options for mainland UK, Next Day, Next Day AM and Saturday AM. All orders received before 2pm Mon - Fri are shipped the same day. Orders received after 2pm will be shipped the next working day.

If Your Country Is Not Listed

If your country is not listed then please contact us. We can arrange for delivery for anywhere in the world.

Returns

Please phone us on 020 8326 0140 for a returns number before sending any item back to us.
Garden Light Shop fully adheres to the distance selling regulations. All items purchased can be returned to us within 30 days of delivery. Please note that we will only refund any items that are still in resalable condition. Faulty goods will be immediately replaced (depending on stock). All goods are returned at your own cost and risk, please make sure that all breakable items are well packaged. We would also recommend that you return any items using a fully traceable courier or postal service.

Our opening times are Monday - Friday 9am -5pm (We do not open or dispatch orders over the weekend)