Delivery and Returns

Never Miss A Delivery Again

Our chosen courier DPD has lots of options to allow you to get your parcel when and where you want it. See their website for more information http://www.dpd.co.uk.

Lockdown Delivery Updates

Due to distancing regulations and a huge volume of orders, the average order is taking 3-4 days to leave the premises

We remain open and trading.  

While our team are still attempting to ship everything within 24hr's of orders being placed. UK sorting offices and ports are running with reduced staff, allowing them to distance and work safely. We are now finding some items are out of stock with the manufacturer and therefore could mean your orders unfortunately could take longer to arrive. We have over doubled our UK stock holding to help cope with these stock shortages with Techmar, but this does mean that some fast moving lines could be on extended delivery. We will keep the stock flags on the website as accurate as possible to reflect stock holding and delivery lead times. Unfortunately, due to low operating margins, we are unable to part ship orders and your order will be held until it's completed before being dispatched. If your order is urgent please contact us to discuss.  

Orders are being processed daily, but we are seeing exceptionally high order volumes at the moment, so processing and dispatching of the orders may take a little longer on days with high demand. Our couriers seem to be coping and 99.5% of orders are arriving next working day to our clients, but please bear in mind that order volumes are going up due to the high volume of online ordering. This will start to cause delivery delays.  Royal Mail sadly is taking a lot longer, so please allow 3-5 days for the order to arrive by post. 

Please call us to check current workloads if your order is of an urgent nature. We cannot guarantee unless you call that we can get your order out of a premium delivery service like Next Day AM, Saturday or Sunday services. 

Showroom Open from Tuesday 13th by Appointment Only

Please call us on 01276 903430 to book a showroom appointment on Tuesdays or Thursdays only. Please do not just turn up as we need to prepare the showroom so it is safe prior to your appointment. Face masks must be worn whilst on the premises unless you are excused on medical grounds. Hand sanitizer is provided and we encourage visitors to us it upon entering and exiting the premises. We all need to make sure we keep safe. 

Stay Safe. 

Kind Regards,

Nigel

01276 903430

Delivery

All Items being shipped to the UK mainland are free for orders over £75

Our team are committed to trying to offer you the fastest delivery possible. All of our stock UK based in our warehouse in Camberley, Surrey. In fact over 98% of our orders received Mon - Thurs before 2pm are delivered next day (mainland UK excluding Scottish Highlands).

We can also have your parcel delivered on a Saturday or Sunday.

Our stock works on a rolling stock system. Once our stock levels reach a minimum level it is re-ordered which 98% of the time guarantees that we will have stock of every item. Unfortunately though, even though our minimum stock level is very high, if the Techmar team in Holland have an issue we can run out of certain items. If there is a problem with any of your order, our team will contact you very shortly after your order has been received.

Delivery Options

Free Delivery

Royal Mail

Small items such as bulbs and connectors are sent via Royal Mail. This not only helps keep the price down but also allows the items to be posted through your door as there is no signature required. Please note, selecting the Royal Mail option is done at the customers own risk, we can not be held liable for any issues with delivery. 

DPD Courier Delivery

DPD is available in three options for mainland UK, Next Day, Next Day AM and Saturday AM. All orders received before 2pm Mon - Fri are shipped the same day. Orders received after 2pm will be shipped the next working day.

If Your Country Is Not Listed

If your country is not listed then please contact us. We can arrange for delivery for anywhere in the world.

Returns

Please phone us on 020 8326 0140 for a returns number before sending any item back to us.
Garden Light Shop fully adheres to the distance selling regulations. All items purchased can be returned to us within 30 days of delivery. Please note that we will only refund any items that are still in resalable condition. Faulty goods will be immediately replaced (depending on stock). All goods are returned at your own cost and risk, please make sure that all breakable items are well packaged. We would also recommend that you return any items using a fully traceable courier or postal service.

Our opening times are Monday - Friday 9am -5pm (We do not open or dispatch orders over the weekend)