Delivery and Returns

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Never Miss A Delivery Again

Our chosen courier DPD has lots of options to allow you to get your parcel when and where you want it. See their website for more information http://www.dpd.co.uk.

Delivery

All Items being shipped to the UK mainland are free for orders over £75

Our team are committed to trying to offer you the fastest delivery possible. All of our stock except Beefeater BBQ's and Bean bags is kept in our warehouse in Isleworth West London. In fact over 98% of our orders recieved Mon - Thurs before 2pm are delivered next day (mainland UK excluding Scottish Highlands).

We can also have your parcel delivered on a Saturday or Sunday.

Beefeater BBQ's are delivered directly from the manufacturer and take 3-5 working days for delivery.
Beanbags are made to order in the UK, orders recieved before 10am are made and shipped the same day to be received the next working day.

Our stock works on a rolling stock system. Once our stock levels reach a minimum level it is re-ordered which 98% of the time guarantees that we will have stock of every item. Unfortunately though, even though our minimum stock level is very high, if the Techmar team in Holland have an issue we can run out of certain items. If there is a problem with any of your order, our team will contact very shortly after your order has been received.


Delivery Options

Free Delivery

Store Pickup The pick up option allows you to pay for your item through the web site before coming down to our showroom in Isleworth, Middlesex to collect your order. We would recommend that you call before picking up your goods to accertain that your order is ready for collection. Collections times are from 8am - 5pm Monday to Friday.
Free Delivery All UK mainland orders that total over £75 qualify for next working day free delivery. This excludes Scottish Highlands with the following postcodes
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50

Royal Mail

Small items such as bulbs and connectors are sent via Royal Mail. This not only helps keep the price down but also allows the items to be posted through your door as there is no signature required.

DPD Courier Delivery

DPD is available in three options for mainland UK, Next Day, Next Day AM and Saturday AM. All orders received before 2pm Mon - Fri are shipped the same day. Orders received after 2pm will be shipped the next working day.

UK Mainland All UK mainland orders that total over £75 qualify for next working day free delivery. Standard next day delivery is £5.96. This excludes Scottish Highlands with the following postcodes
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
UK Mainland Weekday AM £15.00 Delivery guaranteed next working day before noon. Excludes Scottish Highlands (postcodes above)
UK Mainland Saturday AM £28.80 Delivery guaranteed Saturday before noon. Excludes Scottish Highlands (postcodes above)
UK Mainland Weekend £14.00 Delivery Will take place on either Saturday or Sunday. Excludes Scottish Highlands (postcodes above)
Rest Of UK £20.00 2-3 day delivery
Republic Of Ireland £34.80 2-3 day delivery
Channel Islands £19.50 2-3 day delivery
France, Belgium & Netherlands £22.00 2-3 day delivery
Spain £26.50 3-4 day delivery
Sweden £28.50 4-5 day delivery

If Your Country Is Not Listed

If your country is not listed then please contact us. We can arrange for delivery for anywhere in the world.

Returns

Please phone us on 020 8326 0140 for a returns number before sending any item back to us.
Garden Light Shop fully adheres to the distance selling regulations. All items purchased can be returned to us within 30 days of delivery. Please note that we will only refund any items that are still in resellable condition. Faulty goods will be immediately replaced (depending on stock). All goods are returned at your own cost and risk, please make sure that all breakable items are well packaged. We would also recommend that you return any items using a fully traceable courier or postal service.

Our opening times are Monday - Friday 8am -5pm (We do not open or dispatch orders over the weekend)